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Webinar #community

CX Therapy - prevention and therapy of the costumer experience
02/06/2021   18:00 -19:30
organized by: 
DoToho! & Opero
Place: 

online

lector: 
Martin Kalenda
capacity: 
100
entry: 
free
Customer Experience can decide the success or failure of your business. So let's explore it in depth.

 

 

Let's go together with the DoToho! program penetrate the secrets of the customer experience. The success of your company with customers is decided by your people. Employees must be the first to feel that what they are doing makes sense. We invite you to a workshop dedicated to "Therapy" Customer Experience, in which we will introduce you to the latest and very effective procedures, which in the end bring a significant increase in business success. I will share with you the experience of development in various types of business. What topics will we open at the workshop?

 

  • How to effectively influence the quality of CX and achieve great results
  • Neuropsychology in CX Practice - How to motivate a client in contact to build a relationship
  • Investment with a return on seconds

MUDr. Martin Kalenda, MBA - that's why the term therapy is in the title. He studied medicine and strategic marketing, he is not only a doctor in the Canadian Medical team and at the Central Military Hospital, but above all the founder and managing director of Image Lab. A company that has been working on the topic of Customer Experince in a number of projects for more than 25 years. Its clients include, for example, Porsche CR, ŠKODA Auto, ČSOB, STOCK, Slovnaft / MOL, ESET, Ensana hotels and a number of other companies.

He is the author of the concept of "New Generation Sales", which has become the basis of sales strategies in many companies.

 
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