Podnikatelské a inovační centrum hl. města Prahy (PIC), Charvátova 6, Praha 110 00
Let's go together with the program penetrate the secrets of the customer experience. The success of your company with customers is decided by your people. Employees must be the first to feel that what they are doing makes sense. We invite you to a workshop dedicated to "Therapy" Customer Experience, in which we will introduce you to the latest and very effective procedures, which in the end bring a significant increase in business success. I will share with you the experience of development in various types of business. What topics will we open at the workshop?
MUDr. Martin Kalenda, MBA - that's why the term therapy is in the title. He studied medicine and strategic marketing, he is not only a doctor in the Canadian Medical team and at the Central Military Hospital, but above all the founder and managing director of Image Lab. A company that has been working on the topic of Customer Experince in a number of projects for more than 25 years. Its clients include, for example, Porsche CR, ŠKODA Auto, ČSOB, STOCK, Slovnaft / MOL, ESET, Ensana hotels and a number of other companies.
He is the author of the concept of "New Generation Sales", which has become the basis of sales strategies in many companies.